Refund policy
We want you to love what you make. If something isn't right, here's how returns work.
DIY bag kits and supplies
You can return an unused kit or supply item within 30 days of delivery for a refund.
- Items must be unused and in their original packaging (canvas uncut, yarn not started).
- Email us at info@untamedneedle.com with your order number before sending anything back. We'll reply with return instructions and the return address.
- Return shipping is paid by the buyer, and original shipping charges are not refunded.
- Once we receive and check your return, we'll refund your original payment method within 5 business days.
Finished handmade bags
Unused bags in their original condition can be returned within 30 days of delivery, following the same steps as kits.
Final sale items
These can't be returned or exchanged:
- Custom orders and personalized items (anything made with a name, photo or custom design)
- Digital patterns and video tutorials, since they're instant downloads
Damaged or wrong items
If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with:
- your order number
- photos of the damaged or wrong item
- photos of the packaging and the shipping label
Once we've reviewed your photos, we'll send a replacement part or item. If a replacement isn't available, we'll issue a refund. We may ask you to return the damaged item before we send a replacement or refund, and we'll cover that return shipping. Claims sent after 48 hours or without photos can't be accepted.
Cancellations
Need to cancel? Email us within 24 hours of placing your order and we'll cancel it if it hasn't shipped yet.
Orders outside the US
The same rules apply. Return shipping, customs and duties are paid by the buyer and aren't refundable.
Questions? Email info@untamedneedle.com and we'll help.